You can delete your account in two ways: in the app or by email. You do not need to install the app to request deletion.
Option 1. In the app
Open the DriveTeam Driver app and sign in with Google.
Tap Profile at the bottom, then Security.
Tap Delete account and confirm.
If you have a trip in progress or an upcoming booking, finish the trip or cancel the booking first — the app will tell you.
Option 2. By email
Email privacy@driveteam.com.ua with the subject Account deletion. Include the Google email you use to sign in and the phone number on your account, so we can confirm the request is yours. We reply within 30 days.
What happens after the request
Immediately the account is deactivated: you can no longer sign in or book cars.
For 30 days your data is kept so you can restore the account — sign in with the same Google account and confirm restoration.
After 30 days your personal data is permanently deleted.
Data that is deleted
First and last name, phone number, email addresses, including your Tesla account email.
Document scans and photos.
Vehicle pick-up and return photos.
Device push notification tokens and the Telegram link.
Data that is kept and why
Financial records — trip settlements, payments, charges and credits. We must keep them for accounting and tax purposes for the period required by law. These records do not contain your name, phone number or email.
The signed contract and the action log — as legal records for the period required by law.